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Managed HostingCustom Domains

Custom Domains

Use your own domain to access your OpenClaw instance, like ai.yourcompany.com.

Custom domains apply to the public web path only. If you switch a bot to tailnet-only web chat, it uses the private *.ts.net URL on your customer-owned tailnet instead of a custom domain.

Setting Up a Custom Domain

Step 1: Add Your Domain

  1. Log in to your Customer Portal
  2. Scroll to the Custom Domain section
  3. Enter your desired domain (e.g., ai.yourcompany.com)
  4. Click Set Domain

Step 2: Configure DNS

After setting your domain, you’ll see DNS configuration instructions:

  1. Log in to your DNS provider (Cloudflare, GoDaddy, Namecheap, etc.)
  2. Add a CNAME record:
    • Name/Host: The subdomain part (e.g., ai for ai.yourcompany.com)
    • Target/Points to: The CNAME target shown in your portal
    • TTL: Auto or 300

Step 3: Wait for Verification

  • DNS changes can take up to 48 hours to propagate
  • We automatically verify your DNS configuration
  • Status will change to Active once verified

DNS Provider Examples

Cloudflare

  1. Go to DNS settings for your domain
  2. Click Add record
  3. Type: CNAME
  4. Name: ai (or your chosen subdomain)
  5. Target: (the CNAME target from your portal)
  6. Proxy status: DNS only (gray cloud)

GoDaddy

  1. Go to DNS Management
  2. Click Add
  3. Type: CNAME
  4. Host: ai
  5. Points to: (the CNAME target from your portal)
  6. TTL: 1 Hour

Namecheap

  1. Go to Advanced DNS
  2. Click Add New Record
  3. Type: CNAME Record
  4. Host: ai
  5. Value: (the CNAME target from your portal)
  6. TTL: Automatic

Troubleshooting

Domain shows “Pending”

  • DNS changes haven’t propagated yet
  • Wait up to 48 hours
  • Verify your CNAME record is correct

Domain shows “Failed”

  • Check that the CNAME record points to the correct target
  • Ensure there’s no conflicting A record for the same subdomain
  • Contact support if the issue persists

SSL Certificate Issues

  • SSL certificates are automatically provisioned
  • Allow up to 24 hours after DNS verification
  • Clear your browser cache if you see certificate warnings

Removing a Custom Domain

  1. Go to your Customer Portal
  2. Click Remove next to your custom domain
  3. Your instance will be accessible via the default URL

Need Help?

Contact [email protected] if you need assistance with custom domain setup.

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