Support & Help
If something feels stuck, use support early. Hosted OpenClaw VPS includes help with setup, billing, channels, and day-to-day troubleshooting.
What We Help With
- AI key setup
- web chat issues
- Telegram setup
- trial and billing questions
- files, uploads, and downloads
- day-to-day issues like restarts or repeated alerts
Fastest Ways To Get Help
- Portal support tickets for account, billing, setup, and longer-running issues
- Support chat when you need a quick hand
- Email at
[email protected]if you need a durable written thread
Good Information To Include
When you contact support, include:
- the email on your account
- which bot is affected
- what you expected to happen
- what actually happened
- a screenshot, file name, or recent alert if you have one
Before You Reach Out
If you want to self-serve first, the best docs to check are:
- Getting Started
- Dashboard Chat
- Alerts & Notifications
- Troubleshooting
When To Reach Out Immediately
- your bot is down
- chat stopped responding after it was working
- you are blocked on billing or trial questions
- Telegram setup is confusing or still not working after following the guide
What Happens After You Open A Ticket
- you get a confirmation email from
[email protected] - admin replies also send an email with a link back to the same portal ticket
- the portal keeps the full thread so you do not have to reconstruct the issue later